Refund policy

Returns & Refund Policy

RETURNS
We accept returns within 30 days of delivery. To be eligible, your item must be:
- In the same condition as received
- In its original packaging (if applicable)
- Accompanied by proof of purchase

To initiate a return, contact us at our instagram or info@nextrade.jp with your order number and reason for return.

RETURN SHIPPING
Return shipping costs are the customer's responsibility unless the item received was not as described or was damaged in transit. We recommend using a trackable shipping service.

REFUNDS
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, contact us within 30 days of delivery with photos. We will arrange a replacement or full refund at no additional cost.

NON-RETURNABLE ITEMS
- Items altered or damaged after delivery
- Items returned more than 30 days after delivery

RETURN CONDITION & DEDUCTIONS

Items must be returned in the exact condition in which they were shipped (graded slabs intact, cards unaltered). If a return arrives damaged, altered, or otherwise diminished in value, we may deduct up to 50% of the refund to reflect the loss in value, consistent with industry practice.

RETURN VERIFICATION

Every card we ship is documented before dispatch, including certification numbers and photographs. All returns are verified against these records. If a returned item does not match the item we shipped, the return will not be eligible for a refund, and the incident may be reported to payment providers and relevant authorities.

ORDER REVIEW

To protect our collectors and our business, orders flagged by our payment risk systems may be cancelled and refunded in full at our discretion.